Shipping & Returns


Due to COVID-19 we are operating with a reduced staff. This has resulted in longer processing times. Please expect to receive your order up to 5 business days after your order has been placed.

We ship to all areas in the UK.
S'well is offering free economy shipping on orders over £10. If your order does not qualify for this, shipping is based on region and weight as can be seen in the below chart. All orders will deliver in 48-72 hours (not including weekends and bank holidays).

Location & Weight Cost
Domestic ‹ 15kg £3.00
Highlands ‹ 15kg £5.40
Channel Islands ‹ 15kg £9.80
Northern Ireland ‹ 15kg £5.40
All regions › 15kg £5.40

Shipping Information

Where does S’well ship to?

This site ships to all UK areas.

S’well does not support the use of forwarding addresses. Please read our Policies for more restrictions.

I have a PO Box. What shipping method can I use?

S’well UK ships via Hermes and does not support PO Boxes at this time.

What carrier does S’well use?

S’well currently ships all products from this site via Hermes.

I see that I can get free ground shipping when my order is over £10. How do I apply this perk to my order?

Free economy shipping is offered by S’well on orders on this site over £10 via Hermes. These orders will have an estimated shipping time frame of 3 business days. This will automatically applied to your during checkout.

What is S’well International Shipping policy?

Products purchased from this site only ships and delivers to regions within the United Kingdom. Please visit for options to ship to 49 countries worldwide!


What is the S’well return policy?

If you have purchased or received a product directly from this website ( and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

SEKO Logistics Ltd.
C/O Swell Europe LTD
High Standing, Harding Rd
Milton Keynes
MK10 0DF
United Kingdom

Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.